Call Control Market Tracker

Published through Q1 2025

The Synergy Research Group Call Control research service provides comprehensive quarterly analyses of the global call control market, delivering market share and forecast reports alongside direct analyst inquiry support. The service tracks both Premise-Based and Cloud Calling solutions, with detailed segmentation that reflects the evolution of enterprise voice communications.

The Call Control Market Tracker covers six core segments: Call Control – Premise, Call Control – Cloud, UCaaS Cloud Calling, UCaaS with Cloud PBX (PSTN), UCaaS BYOC (no PSTN), and Hosted PBX Voice. This segmentation captures the full spectrum of enterprise deployment models, from legacy on-premises systems to emerging cloud-native offerings, highlighting how organizations are migrating voice workloads and integrating calling capabilities into broader collaboration platforms.

The service provides quarterly historical data going back more than seven years and tracks over 80 companies and service providers worldwide, enabling clients to benchmark vendor performance and monitor competitive shifts across regions and segments. Forecasts incorporate key market drivers, including the decline of traditional premise-based PBXs, the rapid adoption of UCaaS and BYOC models, and the role of telcos and platform providers in shaping the next phase of enterprise calling.

Statistics Provided for Revenue, Subscribers, and Seats

These statistics provide our clients with the benchmarks and forecasts needed to track performance and plan strategically.

• Quarterly market share across segments
• Segment-level Total Addressable Market (TAM) sizing
• Regional and country-level quarterly shares and TAM
• Five-year segment forecasts
• Five-year regional and country forecasts

Syndicated Research Deliverables

Our syndicated research programs offer clients exclusive access to robust datasets and forecasting tools, enabling them to benchmark their performance and plan strategically.

• Exclusive Access to Complex Datasets via SIA — the Industry’s Only Fully Proprietary SaaS Platform Purpose-Built for Market Share and Forecasting Analytics
• Four Quarterly Worldwide/Regional/Country-Level Market Share Reports
• Four Quarterly Worldwide/Regional/Country-Level Worldwide Forecast Reports
• Firmographic Reports by Organization Size Spans (Worldwide, Regional, and Country-Level)
• Firmographic Reports by Industry Verticals (Worldwide, Regional, and Country-Level)
• Installed Base Reports (Worldwide, Regional, and Country-Level)
• Custom Data Cuts on over 20 years of Highly Detailed Quarterly Statistics