THE 10 BEST Awards

The 10 BEST Awards recognize each chip making equipment supplier, irrespective of their product specialization. Ratings for Fab, Test, Assembly, and WFE Subsystems equipment are amalgamated to provide an encompassing overview of each supplier's performance.

Subsequently, suppliers are categorized based on a three-year average of total revenues across all market segments. This segmentation results in two distinct categories: Large and Focused. Through this comprehensive evaluation process, the 10 BEST awards aim to honor excellence and innovation within the semiconductor equipment industry.

TechInsights Customer Satisfaction Survey

TechInsights received feedback from more than 53% of the chip market and 96% of subsystems customers for this year’s survey. The survey spans 2 ½ months and covers five languages. Worldwide participants were asked to rate equipment suppliers among fourteen categories based on three key factors: supplier performance, customer service, and product performance. 1,358 surveys were returned, resulting in 18,965 total responses.

The TechInsights Stars Rating Scale

Our rating scale provides a comprehensive assessment, ranging from 9 to 10 for outstanding performance down to 7 to <7.5. These ratings highlight the best semiconductor equipment suppliers of 2024, showcasing their strengths and contributions to the industry.

Twelve of this year’s 10 BEST suppliers have been recognized with 4 TechInsights Stars and above. Customers focused on where these 10 BEST suppliers excelled, with the highest average ratings awarded in Partnering, Product Performance, and Quality of Results.

Customers were tough this year with the overall average of the 10 BEST suppliers decreasing 13 basis points, a 2% decrease from last year. However, the 10 BEST Focused and Large Suppliers both increased average ratings in eleven of the fourteen categories.